Privacy Policy

Privacy Policy – SDesign Floral

Last updated: 6 November 2026

1. Who We Are

SDesign Floral is a luxury artificial floral design studio specialising in bespoke floral installations, commercial floral styling, seasonal displays and decorative arrangements for hospitality and retail businesses.

Website: https://www.sdesign-floral.co.uk

For any questions about this Privacy Policy or how we use your personal information, please contact us using the contact details on our website.

Business contact details:
Business name: SDesign Floral
Business address: 13 Molesworth Avenue, Coventry, CV3 1BU, UK
Email: info@sdesign-floral.co.uk

2. What Information We Collect

We may collect the following personal information when you contact us, submit an enquiry, place an order or use our website:

Full name
Business or company name
Email address
Telephone number
Business or venue address
Details about your floral styling requirements and project enquiries
Order and payment-related information
Information submitted through our website, Facebook and Instagram lead forms.

We may also collect technical information, such as your IP address and website usage information through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and requests for quotations.
Discuss bespoke floral installations and commercial styling projects.
Prepare proposals, designs and quotations.
Process orders and arrange deliveries or installations.
Communicate with customers regarding their projects.
Improve our website, products and services.
Send marketing communications where we have the appropriate permission or other lawful basis.

We will only use your information for purposes that are relevant to your enquiry or our business relationship with you.

4. Facebook and Instagram Enquiries

If you submit your details through one of our Facebook or Instagram advertising forms, we may receive your name, email address, telephone number and any other information you choose to provide.

We use this information to contact you about your enquiry, discuss your requirements and provide relevant quotations or information about our floral styling services.

Your information may be processed through Meta's platforms in accordance with their own privacy policies.

We do not sell your personal information to third parties.

5. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Your information may be stored securely through our website platform, business communication systems and other service providers that help us operate our business.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

Website hosting and management providers.
Payment processing providers.
Delivery and courier companies.
Business administration and accounting providers.
Advertising and communication platforms, including Meta.

These providers may process information on our behalf or for their own purposes, depending on the service they provide.

7. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Enquiry information may be retained for a reasonable period to manage enquiries and potential business relationships.

Customer order and financial records may be retained for the periods required by applicable UK tax and accounting legislation.

Where information is no longer required, we will securely delete or anonymise it.

8. Marketing Communications

We may occasionally share updates about our floral designs, seasonal installations, new products and services.

We will only send direct marketing communications where we have the appropriate consent or another lawful basis under applicable data protection and electronic marketing rules.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic and measure the effectiveness of our marketing.

You can manage your cookie preferences through the cookie settings available on our website.

Some cookies may be necessary for the website to function correctly, while others require your consent.

10. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

Request access to the personal information we hold about you.
Request corrections to inaccurate information.
Request deletion of your personal information.
Request restrictions on how we use your information.
Object to certain types of processing, including direct marketing.
Request a copy of certain personal information.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the contact details provided above.

11. Third-Party Websites

Our website and social media pages may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before sharing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

Any updates will be published on this page, together with the revised date.

13. Contact and Complaints

If you have any questions or concerns about how we handle your personal information, please contact SDesign Floral using the business contact details above.

You also have the right to complain to the UK's Information Commissioner's Office (ICO).

Website: www.sdesign-floral.co.uk
Telephone: +447538027431

SDesign Floral
Luxury Artificial Floral Design & Commercial Styling
https://www.sdesign-floral.co.uk